Worst experience ever

09/01/2018

Unprofessional. Awful and worst experience ever. As soon as I got there, the receptionist wasn't nice, didn't make me welcome at all, and started whispering to her colleague in front of me and told her to go into the room and fix something. As I went in, my dad was poorly presented. They tried to cover up my dad's bloodied arms with the silk in the coffin, not only were his arms bloodied but so was his shirt. The stitches they had made were visible to his chest and his mouth, the stitches were wet, his skin not fully stitched and there was a visible, bloodied plastic wrap poking out of his pants and shirt. I know these do need to be used sometimes, but I did not expect to see it. This is not what I wanted to see when visiting my dad in the chapel of rest.

Next, the staff came in, telling us to hurry, and after this, the staff started to make ghouly and ghost sounds outside of the door - absolutely appalling, disrespectful and distressing. As we went outside to ask what they were doing, the receptionist and her colleague were laughing at their "joke".

This was an awful experience for me and my brothers, I will not be recommending this disrespectful business to anyone. And I hope nobody has this experience when visiting their family members.