A Maddock and Son
as reviewed by
D. Ardern
Bad experience
I found the person who dealt with the arrangement of a family funeral to be insensitive and lacking in basic knowledge surrounding a sudden death. She even asked us to look up the postcode of the place of death whilst we were trying to sort out the funeral details.
To be fair the funeral itself went well and was as we had requested, but when I went to collect the ashes a few weeks later I was given the urn in a Maddocks carrier bag and told that the handles would "probably hold". Bearing in mind that I can't imagine that the business needs carrier bags for anything other than carrying urns, shouldn't the company make sure they had a decent product. All in all we found it a very upsetting and unprofessional experience.