They 'lost' my flowers

1

03/11/2016

We as a family have used Mahony Ward three times this year however, this time has left me angry and upset. I personally delivered the flowers to Pudsey and told the receptionist who they were for and the funeral time etc the day before the funeral.

After the service at Rawdon my husband noticed they were missing , he queried this and was told they would look into it.

I returned home and rang them a few hours later, and was told they ' sorted it' how they think that delivering the flowers hours later was acceptable and 'sorted' in beyond belief this mistake is unprofessional and unacceptable

stress at a sad time

2

02/12/2015

several months ago I sent in a review which was never answred. We used Mahony and Ward in June 2013 for my much loved late father Edward Brook. I left it for a couple of years because I didnt realize then that other families whose funerals I have attended since have not had to pay for the funeral up front. We were visited at home by a member of your team and told that if we could not pay prior to the funeral the suggestion was made that we may have to have a council funeral. We told the man that my dad had insurance with the CO OP (Mahony and Ward knew this because my dad had arranged for them to do the funeral several years before he died. I was there and we were told that the payment would be taken afterwards we even showed the insurance certificates!!!!! )This matter was very upsetting .It was a good thing that my daughter and her husband were with us because we were asked for credit card payment if we didnt have enough cash .Luckily we had enough on our cards to be able to cover the cost. We used your firm because you were recommended, the family felt that your team member could have been more compassionate. This should have been a stress free funeral arrangement. I just wondered why we were not told this was your policy when dad arranged his funeral then we could have been prepared. Thank you

My husband's funeral

5

30/07/2015

Thank you so much, Maxine, Steve, and the team at Mahony & Ward, also Marise who was the celebrant. Gordon's funeral was well planned and was a beautiful send-off for him; although sad, it was a celebration of his life, which was what we wanted.

Jennifer's Funeral

5

16/12/2014

Richard and the rest of the team handled the funeral of my late wife Jennifer with the utmost care and attention and I am pleased to be able to recommend Mahoney and Ward to anyone at such a distressing time. Thank you.