Great service

5

01/08/2021

Hello Chris
I would just like to thank you and all the staff at Rounce for your input and support in making my brother Martin's funeral a fitting celebration of his life.
From the choice of celebrant to the service on the day everything was approached sympathetically and professionally.
I would without doubt recommend your services to anyone needing to arrange a funeral.
Thanks to you all.

So thoughtful and professional

5

28/01/2020

Dear Zelly & all at Rounce,
Thank you so much for the great service, which was a huge help at a very upsetting time.
A special thank you to the Director on the day. They were so thoughtful and professional.
Huge thanks from Natalie, Paul, Chris & family x

definitely a five star service

5

27/03/2019

Dear Penny,

The family and I were so pleased with all your help and support from the moment John passed until the end of his service at Worthing Crematorium.

We were first impressed with the sensitive way John was collected, then made to feel welcome when we called to check progress. You were so helpful when we were planning his funeral, making sure that everything was covered to our satisfaction and guiding us through the process. It was your attention to detail that made sure everything went smoothly even to the extent of ensuring the introduction on each piece of music was clear so we knew when to start singing.

On the day of the funeral everything went very smoothly and reverently. Many of those who attended commented that the service was lovely and just what John would have wanted. Thank you for making what could have been a stressful and sad time into a relaxed and uplifting goodbye.

Thank you again, definitely a five star service from start to finish.

Best wishes

Ann Wallis

Thank you both very much

5

03/08/2018

Dear Chris and Penny,
I would like to thank you both very much for all your help in making my Mothers funeral a stress free occasion at a very sad time.
From All the family,
Alan Thomas

Can't thank you enough

5

19/06/2018

Dear All,
Just wanted to thank you again on behalf of all the family for making Grans funeral last Friday very special.
It was a lovely service and can't thank you enough for all your support and help in putting it all together.
She would have been happy with her little send off!
So many thanks from all of us :-)
Best Wishes,
Justin & all the family

Impressed with your diligence and attention to details

5

07/06/2018

Thank you very much for the services rendered and the professional help and direction which helped us enormously. I was impressed with your diligence and attention to details. I would most certainly recommend you. I hope you have a successful and happy future
Yours gratefully,
Kevin Madden

Impeccable professional service

5

05/06/2018

Dear Rounce Funeral Services,
We would like to thank you for conducting the funeral so well. It is such an upsetting time in our lives and we were so pleased with the way in which you unobtrusively helped us say farewell. Please pass our sincere thanks for your kindness and impeccable professional service to all staff.
Yours sincerely,
Cynthia Flower

Thank you for your kindness

5

15/05/2018

To all the staff at Rounce Funeral Services.
Just to say thank you all so much for your kindness to me and helping to cope with Peter's funeral. To Penny for all the help on the arrangements.
Yours Sincerely,
Ita Wyatt

Thank you so much

5

02/02/2018

Hallo Chris,
Thank you so much for all your hard work arranging my fathers funeral today.
Although we were a small gathering a few people mentioned how impressed they were with your service and asked me for your details.
Please thank all of your staff on my behalf for their kindness and professionalism throughout.
Kind regards,
Jackie Chessell.

Long may your family business flourish

5

22/01/2018

Dear Jan and Chris

I am very grateful to you for organising my mother's funeral so well- looking back it all seems rather unreal somehow. Probably because you took care of everything so professionally. Long may your family business flourish.

Kind regards

Yvonne McGreal

Such sensitivity and care

5

18/01/2018

Thank you Jan and Chris for patiently supporting and guiding us through all the arrangements for Dad's funeral with such sensitivity and care. Thank you for putting us in touch with James, the service was exactly what we'd hoped for and a perfect tribute to Dad.

Excellent sincere service

5

12/01/2018

Thank you for the professional, kind and compassionate service you provided in taking care of my dear Mum. From the initial contact by telephone to coming to your office to make arrangements, I could not fault in any way the service provided. At a very sad and difficult time when the cost had to be a consideration for us, you supported me in a caring and humane way. Your company really does provide a dignified and more personal alternative to an expensive service.

We found you all very compassionate and calm

5

22/11/2017

Hello Jan,
I would like to thank you very much again for the service you provided to us for Dad's funeral. It went without a hitch with Chris and colleagues there but unobtrusive. We found you all very compassionate and calm. Penny is so lovely. I would recommend you and if we need you again, we will use your services. I hope we don't - meant in the nicest possible way.
Thanks again Jan,

With very best wishes, Anne

You helped to ease the pain

5

14/11/2017

Dear Chris and the Team at Rounce Funeral Services,
Thank you very much for giving Derek such a lovely well organised and sensitive funeral.
It helped to ease the pain of a difficult day.
Warm Regards,
Jean and family.

You did her proud. Thank You.

5

13/11/2017

To Christopher Rounce and all the staff at Rounces,
Just to say Thank You all so much for everything you have done for Nicky and her family. You have helped us all through a very difficult time and showed so much care and have given Nicky the greatest care and attention and a lovely funeral. Thank you again on behalf of Nicky's family. You did her proud.
Allison (Auntie)

Smart, professional and respectful

5

24/08/2017

Dear Chris & Jan
Many thanks for your advice and support over the past couple of weeks.
The service on Thursday was perfect and your smart, professional and respectful contribution greatly appreciated.
Many thanks again.
Sincerely
Clive Willmott

Wonderful - very calming, caring and compassionate

5

07/08/2017

Hi Julie and Chris,
I just wanted to send you a quick email to thank you both for being so amazing through this whole process.
Both yourself and Chris were wonderful on Tuesday. Very calming, caring and compassionate, which is just what we needed.
Your readings during the ceremony were incredibly thoughtful and did a great job summing up Dad, and you made what I was afraid was going to be a painful experience into a lovely way to say goodbye to Dad.
Thanks again for everything to both you and Chris.
All the best,
Matt Lever

You were very sensitive, helpful and accommodating

5

02/08/2017

Dear Jan,
I would like to thank you and everybody involved in handling Jonathan's funeral. You were very sensitive, helpful and accommodating in all aspects of Jon's untimely death.
It was a pleasure to meet you and I would recommend you.
I wish you all the best.
Anne & Arthur James

We will continue to recommend you

5

26/07/2017

Dear Jan,
The whole family would like to take this opportunity to thank you for your very sensitive and professional manner in which you and your company dealt with dad's funeral. Your company came highly recommended and we now understand why. Many in the congregation acknowledged the fine quality of the funeral service. We will continue to recommend you to others in the future.
Yours sincerely,
Malcolm Austin

Delighted with your service

5

11/07/2017

Dear Ms Rounce,
Friends and family were all delighted with your interpretation of Joan's wishes.
Whilst I am in no hurry, I have indicated to my children that I would be happy if I received the same treatment when my turn does arrive. Not just Rounce but also your celebrant, Mr Stuart Lawson - who showed his talent for providing what the family requested.
Yours sincerely,
D A Attwood

Your care and consideration was exceptional.

5

10/07/2017

Hi Chris and Jan.
I want to thank you both for all of your help during a very difficult time. I could not imagine anyone providing a better service. Your care and consideration was exceptional.
The day itself went exactly as we had planned and hoped, and so much of that was down to the part that you played.
From all the family, our heartfelt thanks.
Paul

Excellent caring family company

5

08/07/2017

From the initial phone call to all the arrangements for the funeral, the actual funeral and to the recent letter informing me of the amount colleced for the Royal British Legion Chris and his family gave us exceptional service with compassion and no trying to "sell" us what we didn't want. They made the arrangements so simple which as I live 4 hours away made it all so unstressful. How refreshing to find an independent firm. The hospital bereavement office gave me a leaflet suggesting a comparison website based on postcodes. Rounce were over a £1000 less than the most expensive of the 6 companies quoted for the same services and I have no regrets in asking Chris to arrange my brother-in-law's funeral. An honest, attentive, nothing too much trouble funeral directors and you can park right outside their office door. All reviews with 5 stars says it all. Thank you.

Thank You!

5

30/06/2017

Dear Jan & all at Rounce Funeral Services,
Thank you for all your help and patience to organise Mums funeral just as we wished.
Thanks & Best Wishes,
Julie & John House

Thank you

5

20/06/2017

I can only praise Rounce Funeral Services for their support and professionalism through what is obviously a difficult time for any family.
They understood our requirements and guided us through the entire process with compassion and great efficiency.
I would highly recommend them to any family needing to arrange their own funeral.

You helped every step of the way

5

24/05/2017

Hi Jan, Chris and all staff at Rounce's,
I just wanted to thank you all for your help, kindness, warmth, compassion and professionalism dealing with my Mums funeral last week.
It was a tough time but you definitely helped every step of the way.

Many thanks
Jacqueline

you were all incredibly helpful

5

20/04/2017

Hi Chris, Jan and Tara,
I just wanted to let you know how pleased we all were with your services.
Everything went extremely well and each of you were incredibly helpful throughout the whole process.
Thank you all for making a very sad occasion into a wonderful celebration for our friend Mary.
Kind regards,
Chris and Dave Mazzotti

Thank You All

5

07/03/2017

I'm so pleased you took my dad into your care and helped me to give him the final send off he deserved.
You made a difficult time a bit easier to handle.

Veterans Funerals

5

20/02/2017

Chris, Jan and Tara are the most approchable funeral directors I have ever had the pleasure to work with. They have delivered outstanding Veterans Funerals working with us and nothing is too much trouble. They are also prime examples that quality funerals do not have to be expensive. Highly recommended and I hope other families will also use them

your professional and sensitive manner

5

22/12/2016

Dear Chris & Jan,
On behalf of myself and my family, I would like to thank you and your staff for the professional and sensitive manner in which you conducted the funeral of my Dad. We are all very grateful for your kindness at this sad and difficult time.
Kind Regards,
Lorna Ticehurst

sympathetic, supportive and competent

5

15/12/2016

Hi Chris,
Just a line to express my thanks to you for your services in respect of my late Mum. The sympathetic, supportive and competent way in which you handled things is much appreciated.
Regards
Graham

Your company is a credit to the profession

5

30/11/2016

Dear Chris and Jan and the dedicated team at Rounce's,
I would like to express my sincere thanks on behalf of all the family for the kind and compassionate way you organised my mothers funeral.
You looked after all aspects of the funeral for my much loved mother in a gentle, caring and professional way which made the intimate service we had to celebrate her life a lot easier to bare.
Your company is a credit to the profession of funeral directors and I would not hesitate to recommend your services to anyone who needed a kind and supportive funeral director to help them through this sad time.
Kind Regards
Jacqui Thomas

Thank you, Dad would have been proud

5

16/11/2016

Dear Jan, Chris and team,
I just wanted to say thank you for all of your help with my dad's funeral service yesterday. I am sure my dad would have been proud of the send-off that he received. The sun shone, the service was fitting and the music and slide show in particular made the service very moving.
Thank you for treating my dad and my family with the dignity and respect that you showed.
Kind regards,
Darren

Excellent service

5

10/09/2016

Rounce provided excellent service for my mother's funeral and took changes of arrangement in their stride with ease and patience.

you looked after us so well

5

05/09/2016

Dear Chris,
Just a quick email to thank you for arranging the funeral last Friday. It was all that we hoped it would be and gave Mel the send off she would have wanted. If you could also extend our thanks to Tara who looked after us so well, especially as neither I nor my children had been to a funeral before, I’d be grateful.
Best regards,
Paul

Thank you for your kindness and care

5

31/08/2016

Dear Jan and Chris,
I write to thank you for the kindness and care shown to us at the funeral of my dear Son on the 28th of August. It was most beautifully done and a great comfort to myself and my family.
Yours Sincerely,
Mrs Shirley Guy

wonderful job

5

24/08/2016

Hi Chris and Tara,
Hope you are both well and many thanks again for the wonderful job you did with my mother's funeral. I cannot praise Rounce Funeral Services enough for professionalism, attention to detail, sensitivity and conduct on the day. I could not have done this without you guys, for reasons other than just the obvious ones.
Kind Regards,
Andrew Smith

Honesty and openness works so well for you

5

11/08/2016

I just had to write and thank you for how you all handled the funeral of my mum, Anne Harryman.
Dad and I have been fortunate enough not to have organised a funeral for decades, so we were unsure what to do, and when. Were we meant to shop around? How do you find a reputable company? How much should it cost?
The hospital gave us a leaflet when we went to see them to get some paperwork, so that was a good starting point. Your advert in it was the only one that mentioned costs. I googled at home to try and get some other companies costs. Wow - were they coy! We arranged to see you, and for the sake of completeness, popped in to see a funeral director close to where dad lives first. Their 'basic' cost of about £1700 soon swelled once 'external disbursements' were included, and came in at about £3500 from what I remember, but was very confusing. The way we were spoken to, left us in no doubt that this was a business. Of course we understand that it is, but still, a bit of humanity goes a long way.
By comparison, our appointment with Jan was friendly, calm, thoughtful, honest, open and completely transparent. Dad felt he could choose not to make a song and dance of it, not because he's tight, but because mum was an unfussy woman and wouldn't have wanted, for example, a family gathering for the scattering of the ashes. I found this an amazingly brave decision, completely with mum's interests at heart - it didn't sit well with me, but I'm sure this is as she would have wanted, and I'm proud of him for honouring that. Mum and Dad were together for 70 years, he would know what she would want. To not feel pressured to add in extras, was such a relief. We were vulnerable to being up-sold, and appreciated your integrity and transparency. I think this honesty and openness is what works so well for you.
Your communication with us was great. Dad being totally deaf added an extra layer of potential problems, but I can honestly say that we both felt we were in the loop, in control and that you were guiding us every step of the way. Everything went to plan. We loved the service sheets, were delighted to see mum led by one of your team, up to the chapel, and felt her treatment was dignified and appropriate. The celebrant you chose, Linda Hodgson, was perfect for us. She could not have done more, and when she said she could organise the musical medleys within the service, I actually cried tears of relief at work as I'd been so stressed that I wouldn't be able to do it.
So now it's over, we can start to move on and get dad used to a life as a single chap. Mum's funeral was as we all wanted, non-religious, simple, personal and dignified. Being 3 weeks after her death was a blessing for us, we were over the really harsh sadness, and could celebrate what she was.
Thank you so much for helping us through this difficult time. Before I would say I could not understand anyone wanting to do your job. But now I've experienced what you can do for people, I have totally changed my view. When we were with you at the initial meeting, a man who had lost his 20 year old son a year ago in a RTA stuck his head round the door, and you said he regularly passes by, it was part of the process for him. How touching is that?
Thank you again,
Sarah Byfield

We are praising you to others

5

14/07/2016

I must take this opportunity to thank you for the excellence and discretion of your service. Anne's death was a complete surprise and a tremendous shock, but all you and Linda did helped us to come to terms with what happened. Your, and her, understanding of what were at the time confusing and upsetting legalities and requirements saved us much heartache. The service, finally, was just as Anne would have wished it to be. We are most grateful to you.
In the nature of things, I cannot say that we look forward to using your services again soon, but at least I can assure you that we are praising you to others who might need them!
Cordially yours
Peter Harryman

Delighted to recommend

5

08/07/2016

Dear Tara,
Everything went well yesterday and I'm very pleased that we asked you to look after the funeral arrangements for my mother. Your attention to detail and quiet efficiency was just what we needed. Please pass on our thanks to Jan for the way she understood what sort of funeral we were looking for and to Christopher whose unobtrusive dignity added to the occasion yesterday. We came to you on recommendation from one of your previous customers and will be delighted to recommend you to others.
Thank you,
Peter Coats

Thank you

5

19/05/2016

Dear Chris, I am sorry that it has taken me a week or so to get back in touch with you after the beautiful send off you gave for us for my son. I remember during the service that you gave us, the song 'Impossible' by James Arthur and I glanced up at you and saw you had tears in your eyes, and that made me have so much respect for you because in your job it must be hard, but you take each person who comes to you like your own. You are such a caring, wonderful man and I am so, so happy that Lisa found you to do the service for us, and the order of service books were beautiful. I can't thank you enough, we took up much of your time even letting your fish dinner go cold lol but you did not mind. When we came into see my son, you never made us feel rushed or anything like that. I will love to pop in and see you when I am passing when I am due back. Please take care of yourself and best wishes to your mum from me.
With best wishes,
Karen Winters xx

Wonderful ceremony

5

15/03/2016

May I please take this opportunity to thank all at Rounce Funeral Services for the Wonderful day and ceremony that you delivered for us on the 22nd February 2016 for our Mothers funeral.
It was indeed the most perfect day (under the circumstances) delivered by Chris with the utmost professionalism and in an extremely empathetic way.
You all really made us feel welcome and took real pride in what you delivered, which in turn took some of the pain out of the arrangements and the day for us.
Please also thank Jan personally for her unbelievable help in making the initial arrangements with us which she made seem so easy and of course the rest of your employees that are not usually seen and work behind the scenes on our behalf!
Many thanks on behalf of all the Lintorn Family and friends that attended.
Kindest regards,
Antony, Graham and Alan Lintorn

A big heart felt thank you

5

18/01/2016

Dear Chris and colleagues,
A big, big heart-felt thank you to you all for making the send off of my dad a great one.
Such a huge amount of respect shown by all. It was run so efficiently and professionally.
Everyone commented that it truly was a very lovely service.
Thank you for your time and patience.
With kindest regards.

thank you from the heart

5

04/01/2016

Dear Chris and everyone at Rounce Funeral Services,
Just a note to express my sincere thanks on your excellent handling of my mothers funeral on the 20th at the Downs Crematorium in Brighton. This was just the type of arrangement that she would have wanted!
Kind Regards

A kind and supportive funeral director

5

23/12/2015

I would like to thank Chris and Jan Rounce for all their support and help during a very difficult time. My father wanted a small, quiet and dignified funeral and they were able to give my family exactly what he wanted at an exceptionally affordable cost. My father was not a member of any established religion but they suggested Jane, a humanist celebrant, and she arranged a lovely ceremony that included all the family's memories of Dad and his favourite music.
My family are so grateful for the help of everyone at Rounce, especially considering the number of calls that had to be made over the weekend he died and the changes we had to make to the funeral date to accommodate the family members who were coming from far away. They could not have been kinder and more helpful and I would be happy to recommend them to anyone who needs a kind and supportive funeral director to help them through such a sad experience.

So grateful for your help

5

23/12/2015

Thank you so much for arranging my father's funeral on the 21st December. Despite the terrible weather it was a very moving ceremony and my mother has asked me to pass on her thanks to you for arranging everything so beautifully. So many of my relatives commented afterwards on how well you had managed everything - just as my father would have wanted. Once again, thank you so much for your help which did so much to ease me and my family through a very unhappy time.