the appreciation of a local minister

5

26/02/2020

I have worked in 4 local churches for over 20 years and consistently appreciated James Peddles, in particular Paul, who have always been thoroughly organised and reliable, kind and empathetic in every way, very easy to talk to and friendly and sympathetic. In fact I have appreciated their services so much that I chose them to take my mother and mother in laws funerals in 2018 and 2019. I could not recommend them more highly/

No personal service!

1

21/09/2015

Shocked about the 'non-service' of this well known local company! Never saw or spoke to same person twice. Were not ready for me I dress coffin,despite my telephoning beforehand. No-one to see you or help me in or even hold the door open whilst I got soaking wet. No contact from them at all,after the first call & meeting,I had expected I might get even one call,asking if they could help or did I need anything. Took my husband's coffin to graveside ten minutes early,even faced the coffin & flowers around the wrong way away from the congregation. Took almost a month to reply to my letter expressing my disappointment in their service and then only a few lines in reply,saying they take note of my comments.Six weeks after my sending the cheque in response to their estimate,not even an invoice or receipt. I feel totally abused at an already distressing time by the behaviour and disinterest of this local company. James Peddle seem to have the monopoly in Rickmansworth & Croxley Green...in my opinion they are simply a money generating machine,no compassion or empathy and need competition. As a grieving widow,I urge anyone who needs a funeral director to look a further afield and hope that they will the personal service that they pay for,I absolutely did not.