Service lacks compassion

1

06/09/2020

Used the Herongate wood service. Met two funeral directors from the business and both could have done with more 'bedside manner'. Appeared unprofessional and disorganised when it came to choosing a plot. When I made a complaint, it was handled very badly, and completely missed the point. Appears to be a business focused on money-making which is fair enough but show a little compassion for the bereaved. The Chapel at herongate wood was dirty and clinical. Not a place for a funeral of a loved one

Excellent

5

28/04/2015

Excellent everything was perfect. Never thought I would come away from my loved ones funeral and say how wonderful it was.

Overpriced

1

25/04/2015

Adam and Greenwood do "natural" burials and own a woodland burial site as well as conducting and arranging funerals and burials.
We were charged £290 for the collection of a parent's body from a care home. The full and final cost was going to be nearly £6000, which, to be fair, did also include another plot for our other parent at some future time.
Nevertheless, we felt that this was too expensive considering that we weren't asking for anything unusual or expensive, e.g. additional cars, expensive coffin,etc, and nearly twice what the average cost is for a funeral in Essex. Plus, all costs were to be paid in advance, which is not usual.
We decided to go with a different funeral director, who we had used previously. Adam and Greenwood refused to release the body until the collection fee had been paid.
In contrast, the funeral director we did use had charged just £90 for collecting a body, and we still have not received the final bill for a funeral that had taken place about a month previously. They were kind and very professional.