A little disappointed

3

30/06/2019

I cannot fault the drivers and celebrant who covered my mothers funeral. They were very professional, caring and sympathetic.

However the person/ admin in the Ascot was none of those.
The order of service was wrong with my mothers birth date correct but her death was in the future. In fact at the time of writing this we still are not at that date. This is a simple thing that they could have spotted and not printed a date that meant she was still alive. In contacting them they said it was our fault as we had proof read the order of service. We had read it but were looking at the content of the service, not the dates on the front page and we were in grief so the basics should be looked after by a good funeral directors. The next time they were contacted they blamed their printers!

On another note my father wanted a donation page set up. This page was listed on the order of service. When people have tried to donate the page is not there, it has not been set up. Contacting Lines Bannister people have been told the family have asked for the page to be taken down! This is not the case and I am disappointed by their attitude and professionalism.

Losing anyone is a stressful and painful enough experience without having to deal with funeral directors who don't seem to care.

Excellent

5

08/06/2018

Excellent service. Sylvia had personal relationships with people at the church and cemetery and as a result, there was good communication between all of us. We could choose exactly the type of service we wanted and the price quoted was exactly what we paid.