lack of contact and Ashes

24/10/2016

Initial meeting with Craig was very professional and the Funeral itself went very smoothly. However despite numerous phone calls and emails 3 months later we have still not received my mothers Ashes. When he finally answered the phone I made an appointment to meet Craig at the funeral parlour and he didn't turn up. He then promised to deliver my Mothers ashes to my house and also failed that appointment. I am desperate to put my mother to rest and this is unacceptable.