Fantastic

18/05/2015

From the moment I telephoned West and Coe (at 10 o'clock at night!), Brenda has been absolutely amazing. I lost my 23year old son to cancer and had never arranged a funeral before, I had offers to organise the funeral but felt it was something that I had to do myself. Brenda talked me through the whole process, what was available, what could be done by them, who they could recommend for flowers etc. As my son didn't want a religious service Brenda organised a celebrant to conduct Eds service. Brenda was so clever in 'matching' the celebrant Jay to my family and our needs - we were very quickly put at our ease and felt as if we had known him for many years. Likewise with the other employees at Pitsea West and Coe, whenever I went down to the Chapel of Rest to see my son I was always greeted with a smile and an offer of help so before the 'big day' I was at my ease with the Drivers and the Lead director, Dave. This ease made the whole funeral that much easier to deal with, I knew that they knew what I wanted for my sons funeral and I knew that they would deliver for him. Nothing was too much trouble for them and if they didn't have what I wanted then they would get it for me. The respect, grace, dignity and professionalism shown by everyone involved made my sons celebration of his life just that a celebration. I have recommended, and will do again, this funeral directors without any hesitation whatsoever and I have asked the family to make sure that they handle my funeral as I know it will be just as I wish.