Roberts and Owen
as reviewed by
Osian Parry
Professional, Compassionate and Reliable
We contacted Roberts & Owen and immediately got an answer. From point of contact the service was extremely professional and efficient. They paced the whole process excellently, making sure we as a family could process everything that was going on. They came and took care of our mother/grandmother late friday evening, not long after the initial phonecall. Allowed us to visit the parlour whenever we wished, alongside a warm and helpful welcome. Organising both the funeral and reception, they took in all our personal wants and considerations and made the whole process as simple as possible. Each member of staff were extremely caring and compassionate, smartly dressed and professional. They also allowed us to have our mother/grandmother home one last time the night before the funeral. On the day of the funeral they were timely, professional, and organised. Everything was perfect, from the cars to the order of service cards. Excellent service, easing the burden of those darkest of times.