no response to complaint

02/06/2017

5 stars to Karen for looking after my father at time of his death and comforting myself and mother through that sad time, but customer service has been appalling as no response to letters or call re devastation caused to mum by sending a RED written outstanding account for my fathers funeral EIGHT months after his death. The account had been settled and paid in full at time of cremation, Young girl on phone commented it was admin error !!! no apology, leaving my mother grieving again.