Made a difficult process very easy

26/04/2018

Following my mother's death in February I chose M Lucking as the funeral directors, initially through the recommendation of a friend, but then I remembered that they had dealt with my father's funeral back in 2006. As an only child and, as it turned out, the only executor, I had to deal with everything and had never arranged a funeral myself before so it all seemed very daunting. I have to say that from the outset Roy at Luckings was extremely helpful and sympathetic. He guided me through the whole process and made it all very easy - from finding a priest to conduct the service to suggesting a florist for the flowers. Whether it was the printing of the service sheet or finding the right music for the funeral, help and support was there - which was really appreciated at a difficult time. The fact that they are in Chelmsford and I live in Eastbourne did not present a problem and we were able to deal with everything by phone and email. On the day itself Darren and his team played their part in the dignified way that you would expect. I liked the family feel that the firm has, they have centuries of experience, and I never once felt pushed into having something that I didn't want or steered towards the most expensive coffin, etc, as some funeral directors are prone to do. So I would certainly recommend them.