SIMPLY THE BEST

26/10/2021

No amount of superlatives adequately express our appreciation of the funeral arrangements provided by Lilian Hough and her team.They are simply the best and provide a five star service.
Lilian takes great pride in delivering a caring, personalised and professional service. She provides clear leadership and sets high standards for her whole team. Her years of experience and expertise shone through at every stage of our making the arrangements for our mother’s cremation.
On very first contact she establishes immediate rapport, empathy and your confidence. For us this was done at a time of sudden loss, at a distance and amidst the global pandemic. Arrangements during lock-downs required special consideration. Lilian was able to advise on every aspect and provided everything to exacting high standards. She additionally offered exceptional value for money and ensured every detail we had discussed was delivered on the day. This included arranging beautiful flowers, professionally printed service sheets and our very personal choices for the eulogy and the music played at the service.
A year on, we have recently finally interred our mother’s ashes in our family grave. This was again arranged through Lilian to the same high standards with dignity and sensitivity. She even anticipated the need to organise wheelchair access by providing boarding to the graveside at the cemetery.
We cannot praise and her, Lee and their team too highly. She will always be our first choice if ever needed again. She is a credit to her profession.