Highly Recommended Funeral Service

02/03/2019

We requested the Funeral Services of Lillian Hough when our appointed Funeral Director failed to meet their professional and ethical responsibilities.
At the point of my initial contact with Lillian I was extremely distressed but from that initial conversation she reassured me and said “I will make sure your mum gets the Funeral she deserves” Without going into the details surrounding the previous funeral director I can only say that is exactly what I needed to hear and all I ever wanted.
From that point on I was kept up to date with everything that was happening and when something was scheduled to take place it did. Lillian is a very caring person and I really benefitted from that care and support, she certainly went a long way in restoring my faith after my initial experiences.
Lillian Hough Funeral Services is totally professional and operates to very high standards. From your first point of contact you are given a warm welcome and provided with the confidence that your loved one is in good hands. My mum was treated with the utmost dignity and respect. Lillian’s attention to detail is second to none and she takes the time to really understand what it is you want and supports you all the way in getting it.
On the day of my mums funeral I was totally confident that everything would go to plan and that was all down to the individualised service that Lillian provides. The care and support myself and my wife had experienced was extended to my wider family and everyone commented on Lillian’s professionalism and attention to detail on the day.
I cannot recommend Lillian Hough’s Funeral Service enough and I cannot thank Lillian enough for everything she did for me and my family but most importantly for giving my mum what she initially promised and that was “the funeral she deserved”
With the highest of regard and recommendation
Keren Cummings