AN ABSOLUTE DISGRACE OF A COMPANY!!!

12/06/2019

As a family we dealt with Kenworthy\'s in November 2016 following the death of my Grandma. My Grandparents had paid for both their funerals with Kenworthy\'s in full some years ago. This company caused my family a considerable amount of upset and stress from the moment they became involved, up until July 2017 when we finally ended our dealings with them. Following advice from Trading Standands, a letter of complaint was filed in July 2017 outlining many complaints spanning the previous 9 months. I stated in my letter that \"the manager (Sharon) was a liability to Kenworthy\'s and will run the business into the ground with her unprofessional way of working. She is not fit for the job and I am astounded at how someone like her with so little experience and poor people skills was ever offered the job of manager at Kenworthy\'s.\" The main complaints we had as a family were the complete lack of respect and dignity offered to my Grandma in the way she was presented to us, the unacceptable building they claim was their \'Chapel of Rest\' which I can only describe as a cold, dark, miserable storage room. Other complaints were the lack of communication between Sharon and my family around funeral arrangements, concerns that the company were in financial difficulty and did not have enough funds to purchase my Grandma\'s coffin until a couple of days before the funeral. The money paid for my Grandad\'s funeral in advance was not protected and therefore claiming this money back to transfer to an alternative funeral company took 9 months, as the money had simply been spent. Sharon constantly lied and made excuses for everything and did not communicate any of our complaints to the owner of the company.

Sharon is a complete liability; she cannot even complete basic tasks relating to organising a funeral and supporting grieving families. Sharon\'s organisational skills are unacceptable for a manager of a funeral directors, and her communication skills are possibly the worst I have ever dealt with. The only thing that Sharon is good at is making excuses for herself. Sharon never phoned my family back once between November 2016 and July 2017, we always had to contact her for updates on the promises she made. In May 2017, Sharon passed all dealings of this case to the \'owner of the company\' Rachel Turner, who I quickly realised from staff members at Kenworthy\'s was a made up name and we feel that any texts sent from Rachel Turner, were actually from Sharon. This woman was very disturbed to behave this way towards a grieving family filing a complaint against the company.

As a family we were messed around by Sharon for 9 months, before we finally tracked down the details of the real owner Robert. Robert said all the right things, including agreeing to a full refit of the Chapel of Rest, how sorry he was from the bottom of his heart for the distress Kenworthy\'s have caused my family and finally offering us compensation for my Grandma\'s funeral experience. As a family we felt reassured that he had taken on board all our concerns about the Chapel of Rest and the way the company was being run by Sharon. Unfortunately this does not appear to have happened and I feel very sad for all the families that have used Kenworthy\'s service up until them being investigated in February 2019.