Can't be bothered!

14/01/2018

Kenworthy's caused me considerable work when I used them for my late wife's funeral. Everything needed, except the actual funeral day, had to be asked for several times, ranging up to the delivery of my wife's ashes to me, which took several requests, and even initially quoting the wrong date for the funeral.

I still haven't got a receipted Invoice, despite the bill having been paid the day it was received on 24th November 2017- even though they had missed off £480 disbursements for flowers, which I added to the account and paid the same day.

Today is the 14th January 2018 and my letter of 10th December 2017, asking, again, for the receipted account, is still not replied to - IGNORED in fact. I've just typed a reminder and tried to deliver it by hand - THEY DON'T EVEN HAVE A LETTERBOX, so it's another trip tomorrow when hopefully they will be open.

Kenworthy's have been my family's undertakers since as far back as 1942 when they 'buried' my Grandfather. They 'buried' my Grandmother, my Father and my Mother, and 'cremated' my grandson in 1990 and again in 1999 (remember Alder Hey hospital). They certainly won't 'cremate' me!

I've headed this review "Can't be bothered" - perhaps I should have added "They have my money". And yes, I'm aware that they have had illness amongst the workforce - but that doesn't shut a company down - does it?' I can't rate the service accurately - one STAR, is one too many!