Exceptional service

22/07/2017

Even though having never used Ian Watts & Son in a professional capacity Jo Hume is a very dear friend of mine (and of my mother) and I know her to be a very kind and caring person.

When my mother passed away on the 23rd June it was a very easy decision for myself and my sisters to ask Jo and Martin to organise her funeral.

What will stay in my mind is the kindness and compassion shown not only to my family at a terrible time in our lives, but most importantly the respect shown to my mother.

Nothing was too much trouble and I believe that the personal touch is what makes Jo & Martin exceptional in what they do.

My mother adored owls and they went the extra mile of providing us with owl brooches / badges and even wore them themselves in a mark of respect to my mother.

The respect that Martin showed to my mother and my family was incredible, the family car picked up myself and my sisters at three separate locations and on each stop Martin walked in front of the hearse and even stopped outside my mothers home for a couple of minutes for us.

Not once did we feel that we were rushed and indeed at the crematorium he advised us we could stay as long as we needed to.

Jo arranged, with our agreement, for Preben Anderson to carry out the service, who was also exceptional. It was a beautiful service made even more special to us in that he made it all about my mother and her relationship with us, her family.

He also allowed the congregation time to listen in full to our chosen music so that everyone could appreciate the words and even gave some facts about owls that were totally in keeping with the respect he also showed to my mother. In fact everyone we spoke to afterwards said that it was a lovely service.

Whilst I appreciate that it must have been difficult for Jo as she cared deeply for my mother, she was professional at all times. From the moment that she took my mother into her care I knew she would be in safe hands. Jo also did a couple of readings for us in the service which were done with poise and elegance.

I truly believe that my mother would be so proud of us for the service we gave her and we could not have done that without Jo and Martin.

I would have no hesitation in recommending Ian Watts & Son to anyone who finds themselves in the unfortunate event of having to arrange a funeral.