Worth 100 stars

17/11/2020

My mum had only just passed away (within minutes) when I was asked who the funeral directors would be. Nothing had been arranged, I hadn\'t expected it to be quite so sudden although she was 98. However someone had mentioned Heritage as being quite widespread in the area, so as I was under pressure and not having time or inclination to start searching and comparing details, I said yes they\'ll do. They\'ll do, what an understatement, and how fortunate for me and my family. Every step of the way has been handled with so much care and compassion it has been more like falling and landing on a soft fluffy cloud. I have not had to arrange a funeral before and so it was quite daunting, but I need not have worried, they have been so patient and supportive throughout. They have paid so much attention to every detail, when you think it doesn\'t get any better, they just go the extra mile. Such a lovely experience, and despite the obvious sadness, our family had a beautiful day with our lovely mum, who was also a beloved nan, great nan, sister and friend.