A vary hard time, not made any easier

01/06/2018

Hopefully you only go through this once in your life & so you have nothing to measure good/bad service by. I choose Fishwicks because they were close by and a local company. The staff were very nice, but there are a few things they need to address-it was February when I lost my dear husband & when we went to discuss arrangements the room they took us to was absolutely freezing, there were no tissues and we were not even offered a drink of water (but something to warm us up would have been better) everything, as you can imagine was a blur to me me so my family came with me, and at no point was I told his ashes would be ready 48 hours after the service, and friends kept telling me it was about a 4-6 weeks wait for the ashes. Finding out 6 weeks later when I rang to ask if they were ready was honestly the 2nd worst day of my life. I felt so guilty finding out he’d been sat on a shelf there & not here at home with me. I just feel they have good intentions but not very good, consistent customer care.