Supportive, Compassioante and personal

02/11/2016

After losing my Father unexpectedly who was only 58 years old and just 4 weeks after the sudden death of his dear sister, choosing Family Tree Funeral directors was to be the easiest decision I was about to make having been recommended to me by my cousins after James helped them organise their mums funeral a few weeks prior.

When I arrived at James' office, full of cold, sinusitis and in immense shock I was immediately made to feel at ease. James noticed I was struggling and adjourned to another day, an innate ability to read a situation, a person and how they are feeling and know exactly what they need at that precise moment. He is Compassionate, understanding and extremely kind and caring throughout, I honestly cannot fault this man one bit. He is a wonderful person who has helped make this experience as pain free as possible, has gone above and beyond throughout and continues to do so even in the aftermath of both my Dad and Aunties funerals with sensitivity and first class care.

His kindness, attention to detail and approachability has blown me and my family away as has the way in which he has gently guided me through the intense, emotional and very difficult decision making process that you go through under these tragic circumstances. In doing so Dad had a bespoke funeral that really reflected the brilliant and funny man that he was. I am not sure I could have achieved this without the team at Family Tree.

I honestly cannot thank him and his colleagues enough for the care they have given us at this incredibly difficult time and will be forever grateful for their support and patience, something that is so very valuable in our darkest of times.