Shocking experience

15/06/2018

Having experienced the unexpected death Of my father I attended the premises. Unable to gain access or response from phone calls. Eventually lady answered door due to delivery of toilet rolls. Ushered into small room. Door closed behind me whilst said lady had a social chat with delivery person. Observed environment was shabby, drab and unwelcoming. Minutes later lady asked what did I want
In an abrupt manner. At this time I gave her some supportive feedback as to my first impressions that I had not been dealt with with any sensitivity. To which she replied I don’t know what your here for donI. In an. Aggressive manner. To my amazement she stated to raise her voice. I politely asked her to stop Shouting at me. She was clearly agitated and then turned her back and said to a further person . “You deal With him”. The gentleman then came into the room wearing scraggy trousers and said he had just got back from Hospital. He then gave me a one page leaflet and until asked
No attempt was Made to go through how things operate. I
Also offered Him feedback as to
My first impressions. He subsequently apologised. My
Mother knew Eddy Crossland and was re questing then to manage my Dads funeral. However due to my experiences as a family there is no way that we would engage with this company who showed lack of empathy and sympathy on the day. Very disappointed