Dreadful

11/08/2017

my father died recently, we went to Hollowells as they are a local Funeral Directors and are renowned within the area.
As a family, we had specifically requested that my Dad's ashes were returned to the family,this was re-iterated a number of times with Hollowell's and they made it clear that they understood the request, it was of the upmost importance that we would be able to bring Dad home.
Hollowell's failed to act on these instructions and instead instructed the crematorium to scatter Dads ashes, this took place the day after my Dad's funeral and the 1st we knew of this as a family is when we received the letter from the crematorium confirming the scattering had taken place. We were horrified.
Hollowell's admitted their mistake, and then followed up with a 'without predjudice' letter to my mum offering condolences but no offer of apology, since then we have had no contact from them.

This has had a monumental affect on my mum and our family. I don't think she will ever recover from this mistake, it has affected every single one of us, The treatment from Hollowell's has been dreadful, none of the personal service promised, no follow up following the initial meeting following the mistake, no communication. They have managed to do something that cannot be undone and have offered no apology.

This is the kind of mistake that funeral directors cannot afford to make

I would seriously suggest going elsewhere, I would hate for anyone else to have to suffer in the way my family is now suffering, not being able to put Dad to rest ourselves, in a place where he wanted is crippling our family. This was one thing that was so important to Dad and we have been prevented from doing it.