Disgusting service

01/05/2018

My father passed away on a Sunday morning. He had a policy with golden charter. Charlotte Graham was his chosen funeral director. I experienced bad service from the beginning. The initial phone call was very difficult. I’d just lost my father and had no idea what to do. I rang the number and found I had to repeat myself several times to the person who answered. I was told it would be an hour to hour an a half wait. 4 hours later they turned up in an estate car. . Then bringing my father downstairs to carry him away was beyond a joke. No dignity. My brother ended up having to help. I am not sure if the men knew exactly what they were doing. From there it was much the same bad service. I phoned on the Monday and explained I had no idea what to do next. All the lady was interested was in the policy number to get the finances over. I was told to ring later in the week when I knew what I was doing. I rang back later in the week only to have my call answered by Charlotte Graham’s daughter. Who had no idea what I was talking about and told me my father wasn’t there. So where was he I asked? No idea call back and speak to my mother I was told. So I ended up changing funeral director. No sympathy. No compassion and no dignity. From a funeral director I found this very distressing. So when I changed funeral directors Charlotte graham held my father hostage and his insurance oolicy until she was paid. Fair enough she had done some work, but the new funeral directors tried to work with her and were denied my fathers body until she received her money. Three attempts were made to collect my father by the new funeral director after them trying to work with her to resolve the payment without having to bother us. My family and myself found the whole experience very distressing. Such bad customer service I certainly would not recommend ever