Update

06/11/2020

As a follow up to my first initial glowing review, I would now update this and advise to avoid Charlotte Graham. She’s lovely until you pay her in full, but thereafter will not be remotely bothered with you or complete her obligations. She was supposed to pay my local council the interment fees for my mother’s ashes and to officiate at the interment service. She told me she’d paid the fees (she hadn’t!!) and then didn’t bother to turn up to conduct the service, leaving me with a graveside of guests and a hole in the ground with no service or any vestige of dignity for my mother’s final departure from this world. Charlotte was uncontactable by phone throughout this highly distressing situation. The next day she finally rang me bright and breezy with no apology as if nothing untoward had occurred at all , simply to advise me to pay the Parish Council fees, which she’d assured me 2 days previously that she’d done. Her excuse upon my confrontation for non attendance???? “I fell asleep with food poisoning”.
I’m not a person who cares for speaking ill of others, it’s not in my nature, but in the interests of protecting the next family she’ll do it to, I feel conscience bound to warn avoidance.