Do not use - unethical poor service

04/12/2017

I am 48 and have buried 4 members of my family in the last 4 years - we did not use Abbey but i mention it to evidence that I have experience of how funerals are run. At £3.5k a funeral it is clearly a money spinning profitable operation for 2 hours of their time. I attended a distant relatives funeral recently organised by Abbey (part of co-op funeral care). The family were struggling financially. I was disgusted by the organisation and lack of support to the grieving family - next of kin was a child. They just did not care. Whilst I accept that they probably requested no extras - surely it is the funeral directors ethical responsibility to ensure a smooth run of events given the difficult circumstances and the massive profits they take on other funerals. They could have been charitable and helped out a little. A funeral service with no compassion is not a worthy funeral business. They should be ashamed. Please please do not use them. A few extra pounds is worth it for a good send off.