My friend was anxious for the return of her husband's ashes and phoned Cheaters to be told they were ready. The promised phone call from them had not transpired.
I accompanied my friend for the collection. At the office we were told tbe ashes were in a card board box. My friend was mortified. At no time during the funeral planning was a container discussed. The ashes were actually in a plastic screw top container.
The company representative was totally unsympathetic, did not want to discuss containers and no apology was offered for this oversight.
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